First
of all, when you contact us, we will ask you many questions. But if
you want to pare down those questions, here's what you need to
know.
We get so many flat statements like, "my computer isn't working." "I can't get online." "something's wrong with my computer."
Let's start with the first question.
"my computer isn't working." Can you tell us exactly what's not working? Can you turn it on? (yes).. good. Does the icon page come up? (yes) What happens when you click on an icon (picture) of, say, Chrome? What is the Icon that takes you out to the internet? (you tell us) What happens when you click on it? (You tell us)
We need to absolutely know EXACTLY what happens. So, if you can re-create everything exactly, take notes on what and what doesn't happen, it's the first layer of the 'onion' that we MUST know to proceed.
We always hear that people are computer illiterate. We get that, that's why we are here! To bring you one step closer to not being intimidated by your computer, so you can relax in the knowledge that you are just an hour or two away from having your computer seem like it has a brand new life!
Whether you are a residential user just wanting to email or Skype with the grand-kids, or a business user with one or many computers running your business. Here's what we need from you!
We get so many flat statements like, "my computer isn't working." "I can't get online." "something's wrong with my computer."
Let's start with the first question.
"my computer isn't working." Can you tell us exactly what's not working? Can you turn it on? (yes).. good. Does the icon page come up? (yes) What happens when you click on an icon (picture) of, say, Chrome? What is the Icon that takes you out to the internet? (you tell us) What happens when you click on it? (You tell us)
We need to absolutely know EXACTLY what happens. So, if you can re-create everything exactly, take notes on what and what doesn't happen, it's the first layer of the 'onion' that we MUST know to proceed.
We always hear that people are computer illiterate. We get that, that's why we are here! To bring you one step closer to not being intimidated by your computer, so you can relax in the knowledge that you are just an hour or two away from having your computer seem like it has a brand new life!
Whether you are a residential user just wanting to email or Skype with the grand-kids, or a business user with one or many computers running your business. Here's what we need from you!
Please
tell us..
1. What are you trying to do? If something's different than the usual, we need as many details as you can possibly give us! The more we know, the faster we can get RIGHT to what you need without a lot of false dancing around and wandering in different wayward paths that lead us from the immediate problem you're having
2.What exactly are you expecting what you need your computer to do? When you click on something you always click on, HOW is it different? Is there a pop up? freezing up? What exactly? If you can make notes, please do that!
3. What are you doing that's the usual things you do and what's NOT happening or what IS happening that's really different?
On our website: HTTP://techinaflash.net/ you will see in the upper right hand corner where is says "REQUEST SUPPORT". this will bring you to a page where you enter all of YOUR pertinent information. This will bring you to another page where you write down ALL of whatever you see happening on your computer as well as what you are NO LONGER SEEING on your computer. Think about how you can make it as succinct yet explanatory as possible without making it 'war and peace' where we can't figure out what you're trying to say, yes?
This will IMMEDIATELY create an 'emergent' new ticket that is brought to our phones where we will see it, act on it and get help to you started as soon as we see it! If you just email it to one of us, we'll get to it when we see it. But, we want to do MUCH better than that! We want to see it FAST!
To learn so much more, please look over our site and click on different informational headers that will tell you a lot more about us. This will help you relax and understand that we are here totally for your satisfaction and to help you!
I'm Bekki and Matthew Rebstock is our Chief Tech and company owner. We are here to help YOU!
1. What are you trying to do? If something's different than the usual, we need as many details as you can possibly give us! The more we know, the faster we can get RIGHT to what you need without a lot of false dancing around and wandering in different wayward paths that lead us from the immediate problem you're having
2.What exactly are you expecting what you need your computer to do? When you click on something you always click on, HOW is it different? Is there a pop up? freezing up? What exactly? If you can make notes, please do that!
3. What are you doing that's the usual things you do and what's NOT happening or what IS happening that's really different?
On our website: HTTP://techinaflash.net/ you will see in the upper right hand corner where is says "REQUEST SUPPORT". this will bring you to a page where you enter all of YOUR pertinent information. This will bring you to another page where you write down ALL of whatever you see happening on your computer as well as what you are NO LONGER SEEING on your computer. Think about how you can make it as succinct yet explanatory as possible without making it 'war and peace' where we can't figure out what you're trying to say, yes?
This will IMMEDIATELY create an 'emergent' new ticket that is brought to our phones where we will see it, act on it and get help to you started as soon as we see it! If you just email it to one of us, we'll get to it when we see it. But, we want to do MUCH better than that! We want to see it FAST!
To learn so much more, please look over our site and click on different informational headers that will tell you a lot more about us. This will help you relax and understand that we are here totally for your satisfaction and to help you!
I'm Bekki and Matthew Rebstock is our Chief Tech and company owner. We are here to help YOU!
